Electricity complaint helplines and portals
Pakistani electricity consumers can escalate a billing, metering, or outage problem in four steps: first, the local DISCO complaint cell; then the Citizen Portal (PMDU) for a tracked grievance; then WAPDA for generation issues; and finally NEPRA as the regulator of last resort. The directory below lists each DISCO's helpline, WhatsApp number, email, and official complaint portal.
Universal emergency number
Every DISCO answers 118 for electricity emergencies (outages, sparking wires, fallen poles). Dial 118 from any mobile in Pakistan and your call is routed to the nearest DISCO control room.
DISCO complaint contacts
- LESCO (Lahore Electric Supply Company) — helpline 118, direct line 042-111-000-118, WhatsApp 0331-1181181, cpo@lesco.gov.pk — official complaint portal
- GEPCO (Gujranwala Electric Power Company) — helpline 118, direct line 055-9200851, complaints@gepco.com.pk — official complaint portal
- FESCO (Faisalabad Electric Supply Company) — helpline 118, direct line 041-9220184, complaints@fesco.com.pk — official complaint portal
- IESCO (Islamabad Electric Supply Company) — helpline 118, direct line 051-9252933, complaints@iesco.com.pk — official complaint portal
- MEPCO (Multan Electric Power Company) — helpline 118, direct line 0800-00-118, complaints@mepco.com.pk — official complaint portal
- PESCO (Peshawar Electric Supply Company) — helpline 118, direct line 091-9212400, complaints@pesco.gov.pk — official complaint portal
- HAZECO (Hazara Electric Supply Company) — helpline 118, info@hazeco.com.pk — official complaint portal
- HESCO (Hyderabad Electric Supply Company) — helpline 118, direct line 022-9260139, complaints@hesco.gov.pk — official complaint portal
- SEPCO (Sukkur Electric Power Company) — helpline 118, direct line 071-9310173, complaints@sepco.com.pk — official complaint portal
- QESCO (Quetta Electric Supply Company) — helpline 118, direct line 081-9202955, info@qesco.com.pk — official complaint portal
- TESCO (Tribal Electric Supply Company) — helpline 118, info@tesco.com.pk — official complaint portal
National escalation channels
- Pakistan Citizen Portal (PMDU) — Prime Minister's Delivery Unit unified grievance portal. Register a complaint against any DISCO, WAPDA, or NEPRA; complaints are tracked with a reference ID and escalated to the relevant department.
- WAPDA Complaints — Water and Power Development Authority. Useful when your issue involves the parent organisation (dams, generation), not the local distribution company.
- NEPRA Consumer Complaints — National Electric Power Regulatory Authority. Use after your DISCO has not resolved your complaint within the prescribed period — NEPRA can order relief, refunds, or penalties.
Always have your 14-digit reference number ready — find it on your duplicate bill. For billing disputes, review the tariff components first so you can point to the exact line you believe is incorrect.
Electricity complaint FAQs
What is the universal electricity emergency number in Pakistan?
118 is the universal emergency number for electricity in Pakistan. Dial 118 from any mobile and your call is routed to the nearest DISCO control room for outages, sparking wires, or fallen poles.
How do I file an electricity complaint in Pakistan?
Start with your DISCO's helpline (118 for emergencies, or the number on your bill). If unresolved, escalate to the Citizen Portal (citizenportal.gov.pk) for a tracked grievance reference. For ongoing billing disputes you can then approach WAPDA, and finally NEPRA as the final regulator.
What information do I need to file an electricity complaint?
Have your 14-digit reference number (from your physical or CheckBills.pk duplicate bill), your CNIC, the meter address, and a clear description of the issue. For billing disputes, note the specific line item you are challenging — for example FPA, arrears, or an incorrect meter reading — along with your previous bill amounts.
How do I file a complaint on the Citizen Portal (PMDU)?
Download the Pakistan Citizen Portal app or visit citizenportal.gov.pk. Register with your CNIC, select Electricity as the category, choose your DISCO, and describe your complaint. You will receive a tracking number and the DISCO must respond within the timeline published by PMDU.
My meter reading looks wrong — what should I do?
Compare the reading on your physical bill with the actual reading on your meter. If they differ, call your DISCO helpline (118 or the number on your bill) and request a re-reading. You can also visit your nearest DISCO customer service centre. If the dispute is not resolved, escalate to the Citizen Portal. Overpayments are typically adjusted in subsequent bills.
Can I dispute an FPA (Fuel Price Adjustment) charge?
FPA is a NEPRA-mandated monthly charge passed from the national power pool to all consumers — it is not set by your local DISCO and cannot be individually waived. If you believe the FPA amount on your bill is calculated incorrectly, you can raise a question with NEPRA directly at nepra.org.pk. Most billing errors arise from wrong unit readings rather than FPA calculations.
What is NEPRA and how do I file a complaint with them?
NEPRA (National Electric Power Regulatory Authority) is the federal body that regulates electricity tariffs and service standards in Pakistan. If your DISCO, WAPDA, and Citizen Portal complaints go unanswered, you can file a formal petition at nepra.org.pk. NEPRA can direct the DISCO to resolve the issue or penalise them for non-compliance.
How long does a DISCO have to resolve my complaint?
Under NEPRA's Consumer Service Manual, DISCOs must acknowledge billing complaints within 24 hours and resolve routine disputes within 15–30 business days. For meter-testing complaints the timeline is typically 10 working days. Filing through the Citizen Portal adds an official response obligation the DISCO must meet.